Contact information
Contact Information
At RootAether, we want every customer experience to feel clear, supported, and easy to follow.
If you have any questions about your order, shipping, returns, refunds, product use, or your RootAether ritual, please contact our support team.
Customer Support
For all customer support inquiries, please email us at:
Please include your order number and order email if your question is related to an existing order.
Order Support
For questions about order status, shipping updates, cancellation before shipment, address changes, or tracking, please contact us at:
To help us review your request faster, please include:
-
Your order number;
-
Your order email;
-
Your shipping address, if your question is related to delivery;
-
A clear description of your request.
Returns and Refunds
For return requests, refund questions, damaged items, incorrect items, or 120-Day Root Ritual Guarantee reviews, please contact us at:
Please include your order number, order email, reason for your request, and any photos if applicable.
Please do not send any items back before receiving approval and return instructions from our support team.
Product Questions
If you have questions about how to use RootAether, the once-weekly ritual, product components, or general product guidance, please contact us at:
RootAether is a cosmetic scalp-care ritual. Our support team can provide general product guidance, but we do not provide medical advice.
Response Time
Our support team will do our best to respond within 24–48 business hours.
Response times may be longer during weekends, holidays, product launches, high-volume periods, or international logistics updates.
Important Notes
Please make sure your email address is entered correctly when contacting us.
If you are contacting us about an order, please use the same email address used at checkout whenever possible.
For your privacy and security, please do not send sensitive personal information unless it is necessary for your request.