Terms of service
Terms of Service
Welcome to RootAether.
These Terms of Service govern your access to and use of the RootAether website, products, services, content, features, tools, and any purchases made through our online store.
By visiting our website, placing an order, or using our services, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website.
Please read these Terms carefully before using our website or purchasing from RootAether.
Overview
RootAether is a cosmetic scalp-care brand offering a once-weekly root-area care ritual.
Our products are intended for cosmetic use only. They are not intended to diagnose, treat, cure, or prevent any disease, medical condition, or hair-loss disorder.
Individual experiences may vary.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you have given us consent to allow any minor dependents to use this website under your supervision.
You may not use our products, website, or services for any illegal or unauthorized purpose.
You must not transmit viruses, malicious code, or any destructive technology through our website.
A breach or violation of these Terms may result in termination of your access to our services.
Product Information
We make reasonable efforts to display product information, descriptions, images, pricing, availability, and usage guidance as accurately as possible.
However, we do not guarantee that all product descriptions, images, colors, packaging, pricing, availability, or other content on our website will always be complete, current, or error-free.
Product packaging, appearance, components, and included materials may be updated or adjusted from time to time.
RootAether products should be used only as directed. Please read all instructions before use.
Cosmetic Use Disclaimer
RootAether products are cosmetic scalp-care products designed to support a consistent root-area care ritual.
Our products are not medical devices, drugs, or treatments.
Information on our website, product pages, emails, advertisements, social media, customer support communications, or educational content is provided for general informational purposes only and should not be considered medical advice.
If you have a medical condition, scalp disease, active irritation, wounds, allergies, pregnancy-related concerns, or are under medical treatment, please consult a qualified healthcare professional before using any cosmetic scalp-care product.
Discontinue use if irritation, discomfort, redness, swelling, itching, or other unwanted reaction occurs.
Orders and Payment
By placing an order, you agree to provide current, complete, and accurate purchase and account information.
Full payment is collected at checkout.
Prices are listed in the currency shown at checkout and may be changed at any time without prior notice.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to be fraudulent, abusive, unauthorized, placed by resellers, or in violation of these Terms.
If we cancel an order after payment has been processed, we will issue a refund to the original payment method where applicable.
Shipping Timeline
RootAether orders are expected to ship within 40 days due to customs and international logistics processing.
“Ships within 40 days” means your order is expected to be dispatched within 40 days after order confirmation.
Delivery time after shipment may vary depending on the carrier, destination, customs processing, weather conditions, local delivery conditions, and other factors outside our control.
If we are unable to ship your order within the expected 40-day window, we will notify you by email and provide an updated estimated shipping date.
At that time, you may choose to continue waiting or cancel your order for a full refund before shipment.
Order Cancellation Before Shipment
If your order has not shipped yet, you may contact us to cancel your order for a full refund before shipment confirmation.
To request cancellation, please email us at support@rootaether.com with your order number and order email.
Once an order has shipped and tracking has been issued, it may no longer be cancelled. After shipment, returns and refunds are handled according to our Refund Policy.
Returns, Refunds, and Guarantee
Returns, refunds, order cancellations, damaged items, incorrect items, delivered-but-not-received claims, incorrect address issues, and our 120-Day Root Ritual Guarantee are governed by our Refund Policy.
By placing an order, you acknowledge and agree to review our Refund Policy before purchase.
The 120-Day Root Ritual Guarantee does not promise a specific result. Individual experiences may vary.
Accuracy of Billing and Account Information
You agree to provide accurate, complete, and current billing, shipping, contact, and account information for all purchases made through our website.
You agree to promptly update your account and order information, including email address, billing address, shipping address, and payment details, so we can complete your transaction and contact you as needed.
RootAether is not responsible for failed delivery, delayed delivery, or loss caused by incorrect or incomplete information provided by the customer.
Promotions, Discounts, and Offers
From time to time, we may offer promotions, discounts, bundles, gifts, limited-time offers, or special pricing.
We reserve the right to modify, suspend, cancel, or end any promotion at any time.
Promotional offers cannot be combined unless clearly stated.
Complimentary gifts, promotional items, and discounted bundles may be subject to additional terms and may not be eligible for standard return unless required by applicable law or approved by our support team.
User Content, Reviews, and Feedback
If you submit reviews, testimonials, photos, videos, comments, suggestions, feedback, before-and-after content, or other materials to RootAether, you agree that we may use, reproduce, edit, publish, translate, distribute, and display such content in connection with our business, website, advertising, social media, customer support, product development, or marketing, where permitted by law.
You are responsible for ensuring that any content you submit is accurate, lawful, and does not violate the rights of any third party.
We may remove, edit, or decline to publish user-submitted content at our discretion.
We will handle personal information in accordance with our Privacy Policy.
Third-Party Tools and Services
Our website may be powered by or integrated with third-party tools, platforms, payment processors, analytics providers, shipping providers, advertising platforms, review tools, customer support tools, and other service providers.
These third-party services may be subject to their own terms and privacy policies.
RootAether is not responsible for the actions, omissions, content, policies, or practices of third-party services.
Third-Party Links
Our website may contain links to third-party websites, apps, platforms, or services that are not owned or controlled by RootAether.
We are not responsible for reviewing or evaluating the content, accuracy, policies, security, or practices of third-party websites.
Accessing third-party links is at your own risk.
Prohibited Uses
You may not use our website, products, content, or services:
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For any unlawful purpose;
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To violate any applicable laws, regulations, or third-party rights;
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To submit false, misleading, or fraudulent information;
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To interfere with the security or operation of our website;
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To transmit viruses, malware, or harmful code;
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To scrape, copy, reproduce, or exploit website content without permission;
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To harass, abuse, insult, harm, defame, intimidate, or discriminate against others;
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To engage in chargeback abuse, refund abuse, reselling abuse, policy misuse, or fraudulent activity;
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To collect or track personal information of others without authorization;
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To use our products or services in a way that violates these Terms.
We reserve the right to terminate your access to our website or services for violating any prohibited use.
Intellectual Property
All content on the RootAether website, including text, images, graphics, logos, product names, product designs, videos, icons, layout, branding, and other materials, is owned by or licensed to RootAether unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, display, publish, or exploit any part of our website, brand assets, product images, or content without our prior written permission.
Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our website or in our services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery timelines, availability, or other content.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after an order has been placed.
Availability and Service Changes
We may modify, suspend, discontinue, or limit access to any part of our website, products, services, content, or features at any time without notice.
We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of our website or services.
Disclaimer of Warranties
Our website, products, content, and services are provided on an “as is” and “as available” basis, except as expressly stated in our policies.
We do not guarantee that your use of our website or services will be uninterrupted, timely, secure, or error-free.
We do not guarantee that any product will produce a specific cosmetic result.
Individual product experiences may vary.
Limitation of Liability
To the fullest extent permitted by applicable law, RootAether and its owners, employees, contractors, service providers, partners, suppliers, and affiliates shall not be liable for any indirect, incidental, punitive, special, consequential, or similar damages arising from your use of our website, products, services, or any purchase made through our store.
Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.
Indemnification
You agree to indemnify and hold RootAether and its owners, employees, contractors, service providers, partners, suppliers, and affiliates harmless from any claim, demand, loss, liability, damage, cost, or expense arising from your breach of these Terms, your misuse of our website or products, your violation of any law, or your violation of the rights of a third party.
Privacy
Your submission of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.
Changes to These Terms
We may update, change, or replace any part of these Terms of Service by posting updates on our website.
The “Last updated” date may be revised when changes are made.
Your continued use of our website or services after any changes are posted means you accept the updated Terms.
Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by applicable law, and the remaining portions will remain in effect.
Contact Information
If you have any questions about these Terms of Service, please contact us at: